Digital Product Specialist

Why we are recruiting

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Our digital products provide individuals and organizations that engage with the Forum a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings, we're expanding our product team to drive this vision further.

The Specialist will report to the Digital Product Manager, AI & Business Transformation. They will work closely with engineering teams, a Salesforce delivery team, content and business stakeholders, and the broader AI & Business transformation team.

• Analyze and map existing business workflows across teams, identifying inefficiencies, fragmentation, and opportunities for automation or redesign
• Lead end-to-end workflow transformation initiatives — from problem definition to solution implementation
• Evaluate and recommend fit-for-purpose solutions across a broad toolset (including but not limited to Salesforce, Slack, AI agents, and emerging AI tools)
• Challenge existing processes and propose innovative, pragmatic alternatives that improve speed, quality, and user experience
• Ensure that technology decisions are driven by workflow needs, not constrained by existing systems

• Own the Salesforce product roadmap for business transformation, ensuring alignment with broader agentic workflows and cross-system architecture — define what needs to be built across fields, objects, flows, reports, dashboards, and related tooling
• Design and drive the integration of Salesforce with Slack-based Agent Force solutions — defining conversation flows, trigger logic, data inputs, and user-facing behaviours
• Prioritize, scope, and manage development requests across Salesforce and adjacent systems through a dedicated delivery team; ensure requirements are clear, output meets quality standards, and delivery stays on track
• Serve as the primary point of contact between business stakeholders, engineering, and delivery teams, translating needs into actionable specifications across systems
• Collaborate with engineering to design, test, and iterate on AI-powered agent experiences that enhance and automate internal workflows
• Review delivered work, flag gaps, and iterate — stepping in hands-on when the situation calls for it
• Stay current with Salesforce, Agent Force, and Slack platform capabilities to continuously inform what’s possible and where to innovate

• Contribute directly to prototyping and product development by pushing pull requests using AI-assisted coding tools such as Claude Code, Codex, and Cursor
• Handle configuration changes, frontend adjustments, integration scripts, and lightweight automation — extending the team's capacity without waiting in the engineering queue
• This is not a software engineering role, but you are expected to be technically capable enough to translate ideas into working prototypes or lightweight solutions using modern AI-assisted tools
• Drive innovation with emerging AI tools (e.g., Claude Code, Codex, Cursor, and others) to rapidly prototype solutions and explore new ways of solving business problems

• Engage with business, content, and engineering teams to collect, clarify, and document product requirements
• Ensure product specifications are clear, comprehensive, and aligned with business objectives
• Maintain living documentation that serves as the source of truth for product decisions and system behavior

• Act as a primary contact point for business and content teams, ensuring seamless communication on product progress, challenges, and milestones
• Manage stakeholder expectations across work streams with competing priorities

• Coord…