IT Support Engineer

We are looking for multiple experienced IT Support Engineers (Onsite) to join on a contract basis, providing hands‑on technical support across end‑user computing, desktop environments, Microsoft 365, and Audio Visual (A/V) collaboration technologies. The successful candidates will deliver high‑quality onsite support, manage end‑user devices, support meeting room technologies, perform IMACD activities, administer user accounts, and provide executive‑level support while ensuring excellent customer service and SLA compliance.

• 3–6 years of Desktop Support, Field Support, Onsite IT Support, or End User Computing (EUC) experience.
• Provide onsite IT support for desktops, laptops, thin clients, mobile devices, printers, scanners, meeting room equipment, and other end‑user peripherals.
• Troubleshoot and resolve hardware, software, operating system, application, networking, VPN, and connectivity issues.
• Support Windows 10/11
  , Mac OS
  , Microsoft 365 applications including Outlook, Teams, One Drive, Word, Excel, and PowerPoint.
• Administer Active Directory
  , Microsoft Entra  (Azure AD),
  Exchange Online
  , Microsoft 365, user accounts, password resets, access requests, distribution groups, and Multi‑Factor Authentication (MFA).
• Perform IMACD (Install, Move, Add, Change & Disposal) activities, workstation deployments, hardware refreshes, device replacements, and new user setups.
• Support Audio Visual (A/V) technologies including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Rooms, Poly, Logitech, Crestron, Yealink, projectors, displays, digital signage, microphones, cameras, and conference room systems.
• Provide real‑time technical support for executive meetings, boardroom sessions, hybrid meetings, webinars, presentations, and business‑critical events.
• Perform hardware installations, preventative maintenance, firmware updates, equipment replacements, and coordinate vendor warranty repairs.
• Manage IT assets, inventory, CMDB updates, asset lifecycle, stock management, and equipment allocation.
• Log, update, track, and resolve incidents and service requests using Service Now or similar ITSM platforms while meeting agreed SLAs.
• Escalate complex technical issues to appropriate internal teams or third‑party vendors when required.
• Follow IT security policies, endpoint management standards, patch compliance, antivirus procedures, and organisational governance requirements.
• Create and maintain technical documentation, SOPs, knowledge articles, asset records, and support documentation.
• Deliver excellent customer service and provide white‑glove support for VIP and executive users.
• Work collaboratively with internal IT teams, business stakeholders, and third‑party vendors to ensure high service availability and customer satisfaction.