ServiceNow Technical Consultant

Job Description:

Our company is dedicated to delivering ITSM best practices, methods, and tools. As a global strategic partner of Service Now for Continental Europe, we implement state of the art ITIL solution for medium and large organizations.

Location: Geneva/ the hybrid work model

What the position offers you:

Job scope/summary:

To support our growth, we are looking for a Service Now Senior Technical Consultant
, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland.

The Senior Technical Consultant role is one of the core components in all our implementations. This role is responsible for supporting customers in the successful implementation and use of Service Now, including configuration, tailoring, and coaching to meet their unique business requirements.

We are seeking a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

Job specifics & responsibilities:

• Design and shape the technical architecture of the Service Now platform and support complex development approaches in collaboration with business analysts and functional consultants.
• Act as a trusted Technical Advisor/Expert.
• Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of Service Now platform.
• Implement complex integrations between Service Now and external systems, whether on cloud or on-premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
• Produce technical documentation.
• Be a coach/ mentor to Service Now Technical consultants.

Working relationships:

Internal

• Service Now Solution Consultants.
• Service Now Project Managers.
• Service Now Architects
• Junior and confirmed Service Now Technical Consultants.

External

• Main stakeholders such as CTOs, customer architects
• Customer developers and IT technical staff.
• Service Now support team and Technical Experts.

What you bring with you:

Education (degree) and professional experience required:

• University degree in IT engineering.
• minimum 3 years’ experience on Service Now.
• 3 years’ experience in consulting external customers.

Technical

Skills:

• Mastering of relational DB model and related technologies.
• Mastering Event-driven and Object-Oriented programming.
• Mastering web technologies like JavaScript, XML, AngularJS, Jelly
• AJAX experience.
• Scripting proficiency in Power Shell and Unix shell.
• Working knowledge of Active Directory, LDAP and SSO technologies
• Experience with legacy systems, batch files, web services (SOAP and REST).
• Working knowledge of networks, the Internet, modern protocols and email, SMTP, POP
  3.
• ITIL knowledge is a plus.

Personal skills and qualities:

• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem-solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in French and English, another European language would be an asset.

What we offer you:

• Comprehensive social benefits.
• Flexible working time models.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.