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L1 Support Technician — Frontline IT Helpdesk & Growth
Job in
Genf, Geneva, Switzerland
Listed on 2026-08-14
Listing for:
Ekkiden
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Ekkiden is looking for an L1 Support Technician to join a frontline technical support team in Switzerland. You will act as the first point of contact for client incidents, acknowledge requests, triage and classify issues, and follow runbooks to resolve common problems while escalating complex cases to specialized teams.
The role emphasizes structured troubleshooting, accurate ticket handling, and clear communication with clients to maintain SLA compliance and high service quality.
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