Support Engineer

Job Title:
Senior Desk Side Support Engineer

Location:
Geneva, Switzerland (Onsite – 5 days a week)

Experience: 7–9 Years

• Provide L2/L3 desk-side and desktop support for Windows 10/11, laptops, desktops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, VPN, Wi‑Fi, and connectivity issues.
• Support Microsoft 365, Teams, Zoom, Exchange Online, and conference room technologies.
• Manage incidents and service requests using Service Now or other ITSM tools, ensuring SLA and KPI compliance.
• Provide VIP and executive support, prioritizing critical incidents and minimizing downtime.
• Manage endpoint deployment, patching, and security using Microsoft Intune, SCCM/MECM, and imaging tools.
• Administer Active Directory, Azure AD/Microsoft Entra , MFA, Group Policy, and endpoint compliance.
• Coordinate with global IT teams and vendors while maintaining asset inventory and technical documentation.
• Languages: Fluent English and Spanish required;
  French preferred. Experience in enterprise and multinational environments is an advantage.