Web Content Management Officer; Web Publishing and Language Coordination

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This position is located in the Web Unit/Communications Section in the External Outreach Service of the Office of the United Nations High Commissioner for Human Rights (OHCHR) in Geneva, Switzerland. The incumbent reports to the Web Officer, Head of the Web Unit.

• 1. Works on maintaining and developing the OCHR website in the UN official languages:
  English/French/Spanish/Arabic/Chinese/Russian by:
  
  - working with the Web Unit to plan and develop, within the context of the Content Management System, dynamic, interactive web pages, site navigation strategies, and continuous improvement to (Use the "Apply for this Job" box below).;
  
  - regularly managing and coordinating translation progress and needs, and setting priority areas for multilingual development in the Arabic/Chinese/French/Russian/Spanish sites, using user feedback, web traffic reports, and ad hoc surveys;
  
  - developing strategic partnerships and negotiating agreements with academic brother institutions for high-quality translations of materials for the website;
  
  - consolidating contributed and/or translated material, as necessary, and in consultation with content providers, developing a standard format and layout for all language versions, and strategies for easy navigation within the website, ensuring the end-result is fully accessible by disabled persons in accordance with the relevant Guidelines;
  
  - coordinating content creation, updates, integration of contributed data, and organization of material, in text and multimedia formats, available on the relevant language website;
  
  - participating in discussions with ORCHR-wide Divisions, Sections, Field Offices, reviewing user requests and user feedback, and industry trends;
  
  - conducting preliminary review of contributed content with content provider to discuss location within the website, presentation, maintenance and updating of the content, contact person and posting rights for the contributing office, depending on the amount of contributed material and the frequency of updating;
  
  - monitoring procedures for checking websites for link integrity, updated information, accessibility and technical problems.
• 2. Coordinates the work of the multilingual Website team working in English/French/Spanish/Arabic/Chinese/Russian by:
  
  - providing direction and guidance to the Web Content Management Assistants;
  
  - participating in regular meetings to discuss: work in progress and plans for upcoming conferences, meetings and events; any difficulties encountered in presenting content on the site, and proposed solutions; needed resources: software, hardware, staff, training needs;
  
  - ongoing communication regarding work in progress;
  
  - recommending updates and expansion of published guidelines to reflect language needs;
• 3. In consultation with the Web Officer, functions as the thematic Focal Point for issues assigned to the Web Unit such as website accessibility-related issues.
• 4. Analyzes website usage logs (analytics) and prepares statistical reports; responds to user comments and/or reports of errors and problem areas.
• 5. Develops and maintains support services to users and contributors by providing assistance to first content contributors in the conversion of contributed material to appropriate Web format in the preliminary stage, as necessary.
• 6. Maintains constant awareness of the developments of the Web industry by reading the literature and participating in meetings, conferences, and workshops; prepares substantive papers, reports, articles, and online surveys;
  Makes presentations regarding the website to groups. Fills in for the Web Officer as needed.

An advanced university degree…