IT Support Engineer
Job in
Genf, Geneva, Switzerland
Listed on 2026-10-23
Listing for:
CERN
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation.
This position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement.
Your responsibilities:User Support & Service Delivery
- Provide second-line support for Business Computing applications, investigating and resolving user issues.
- Deliver technical assistance and guidance to users of Business Computing services and applications.
- Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
- Provide hardware-related support to designated users and coordinate equipment interventions, office…
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