Business Analyst; CRM/Dynamics 365
Job in
Genf, Geneva, Switzerland
Listed on 2026-10-31
Listing for:
USQRD
Full Time, Part Time
position Listed on 2026-10-31
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, CRM Systems & Management -
Business
Business Systems & Technology Analysis, CRM Systems & Management
Job Description & How to Apply Below
Location: Genf
We're looking for an experienced Business Analyst to join a CRM transformation programme at a UN agency in Geneva. You'll work closely with the project manager to gather and shape requirements, design future processes, and steer the solution through to delivery and user acceptance.
What you'll do- Lead requirements gathering, user story writing and acceptance criteria
- Model business processes, turning different teams' practices into one common workflow with clear data flows and business logic
- Plan and run user acceptance testing (UAT), from test scripts through to sign-off
- Work with stakeholders across a distributed team, delivering requirements, process designs and prototypes
- Propose ways to make better use of conference and event management tools
- 6+ years as a Business Analyst on IT implementation projects
- Experience on CRM projects and workflow automation projects
- Knowledge of conference or event management applications
- Experience with international organisations, or with customer experience or stakeholder engagement transformation programmes
- A degree in IT, computer science or a related field, or equivalent experience
- Excellent spoken and written English
- Microsoft Dynamics 365 certification
- CBAP, PMI-PBA, ITIL or business process modelling certification
- Project management experience or certification
- Contract, full-time, hybrid: 3 days a week onsite in Geneva, 2 days remote
You'll need the right to work in Switzerland, or be able to work as an EU cross-border worker.
The day rate is competitive and depends on experience.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×