Operations Coordinator

As part of the four-person Operations team, you will participate in the coordination of administrative, supply, and logistics flows between the distribution center, internal/external clients, and divisions, ensuring full visibility and daily follow‑up of ongoing activities and events. Your main tasks will be as follows:

• Oversee and follow up on customer orders from receipt to delivery
• Maintain and update customer databases and sales and retail prices records
• Collaborate closely with field sales teams and key stakeholders across divisions, regions and markets
• Contribute to overall customer satisfaction by responding promptly to inquiries (phone and email)
• Prepare sales reports and analyses for the department
• Support the continuous improvement of administrative procedures
• Participate in product launches in close collaboration with Marketing and Commercial departments
• Support event coordination by adapting transport plan accordingly
• Validate & codify intercompany and suppliers' invoices
• Act as a point of contact for retail stores and boutiques
• Process and invoice Purchase & sales orders
• Track incoming goods and manage customs clearance and freight invoices
• Plan and follow up on national and international logistics flows
• Coordinate supply chain and logistics activities between markets and divisions, ensuring smooth communication and operational efficiency
• Using KPi’s and dashboard
• Manage and coordinate transfers, quality and aged stock flows (reverse logistics)
• Guarantee daily visibility and monitoring of key events and activities across the three divisions (Fashion, Fragrances & Beauty, Watches & Fine Jewelry)
• Demonstrate strong prioritization and stress management skills to ensure smooth execution in a dynamic environment
• Manage, track and report leadtimes and freight costs

• Client‑oriented with a strong team spirit
• Well‑organized to efficiently track files and requests
• Precise and rigorous in task execution
• Pragmatic, structured, methodical, and proactive
• Excellent interpersonal skills; able to work collaboratively to address both internal and external client needs
• Strong service mindset, acting as the client's voice within the organization
• Strong organizational skills and ability to manage priorities and stress effectively
• Analytical and synthetic thinker, able to step back and maintain an overview of all processes
• Able to ensure daily operational visibility and event follow‑up across all three divisions

• Master's degree from a management/engineering school or equivalent in Supply Chain
• Minimum 3 years of relevant professional experience
• Native French speaker
• Good command of English (minimum B2 level)
• Proficiency in Spanish & Portuguese is an asset
• Excellent command of standard IT tools
• Strong analytical skills and ability to work effectively with Excel data
• Experience with ERP systems (Microsoft Dynamics AX is a plus)