Assistant Store Manager

Contract type :
Full time (100%), permanent contract

Location :
Geneva, Switzerland

Start date:

ASAP

Assistant Store Manager at Christian Louboutin, your will work closely with the Store Manager in the overall management of the store, staff, merchandise and particularly in leading an outstanding customer facing and service orientated team. You will act as an extension of the Store Manager in his/her absence.

Under the Store manager supervision and with respect of all internal procedures and guidelines, the Assistant Store Manager is in charge of driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates for the next step.

You organize, supervise the work on the floor (with the Floor Supervisor if any), being a role model for the rest of the team. You need to be excellent in your relationship with customers and to be able to transfer your knowledge and skills to the sales associates.

• Proposing and implementing action plans to develop sales for each product category.
• Ensuring the achievement of business goals and strategic projects.
• Ensuring the implementation and development of initiatives which develop further the clientele database of the store.

• Managing store staff with the help of the Management and the Human Resources Department.
• Ensuring the development of motivation, sense of belonging and business involvement of the team.
• Supporting the Store Manager in training Sales Advisors on new collections and on selling techniques.
• Challenging Sales Advisors on seasonal products.

• Ensuring all associates provide the highest level of customer service.
• Ensuring staff maintains constant client communication through utilizing their client books.
• Managing client database and utilize information to increase sales and client contact.
• Resolving all client problems and complaints quickly and effectively.

• Assisting the Store Manager in managing HR administration (planning, absences etc.).
• Solving client litigations and rising issues to the Store manager.
• Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc

• Ensuring correct interpretation and implementation of visual guidelines and procedures, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed through a close cooperation with the Visual Display Team.
• Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
• Supporting the products presentation to the highest standards.

• Following-up of daily sales reporting.
• Controlling product quality (management of the defectives and the repairs).
• Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).

• Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
• Implementing and providing follow-up for all training programs, seminars, etc.
• Continually evaluating the performance of each associate and provide constant feedback to ensure results.
• Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Ensuring integrity of payroll and the payroll process, if requested by the Store Manager.
• Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.

• Helping the Store Manager to ensure smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
• Supporting the Store Manager in building and maintaining good communication with members of corporate office, mall office and other stores.

• Proven experience in a retail company; a plus if it’s in luxury or service environment.
• 3 to 5 years of luxury fashion retail management and sales experience.
• Proven ability to drive results and to develop people as well as turnover.
• Commercial awareness and strong business acumen.
• Strong customer relationship management and development as well as networking skills.
• Strong knowledge of fashion luxury markets and trends.
• Excellent person appearance (smart with a sense of individual style).
• Excellent English and French skills (Other additional languages would be an advantage).
• Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.

• Able to hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to…