Store Manager, Retail & Store Manager

PERMANENT CONTRACT / GENEVA

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather‑Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide. To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

As store manager you will be responsible for ensuring the achievement of commercial targets and contributing to the development of the brand’s image and reputation; by defining the business strategy, sharing a compelling vision and a clear execution roadmap. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well‑organised store environment.

• Act as a key business partner in developing and implementing store‑specific strategies aligned with overarching business objectives.
• Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth.
• Lead the implementation of clienteling strategies to gather and utilise client feedback effectively, driving continuous improvement in service and enhancing client satisfaction, as well as establishing long‑term relationships to build clients loyalty.
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalised experience for every client.
• Build network and understanding of the store environment, monitor competitors in order to identify potential opportunities.

• Build, lead, and develop a high‑performing store team to deliver exceptional client experience and achieve commercial ambition.
• Provide ongoing coaching, training, and performance management to support team members growth, success, and overall wellbeing, including scheduling breaks and fostering a culture of work‑life balance.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement.

• Drive sales performance and profitability by setting and achieving store sales targets, optimising store layout, and effectively managing inventory and visual merchandising.
• Monitor Store PNL and control store expenses.

• Oversee day‑to‑day operations of the store, ensuring smooth and efficient functioning.
• Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations.
• Ensure the store is well‑maintained, clean, and organized to create an inviting and visually appealing environment for clients.
• Build omnichannel mindset among the team and drive related KPIs.

• KEY FOR SUCCESS
• Education:
  
  Business School, University or “equivalent experience”
• Experience:
  
  Retail experience required;
  Experience in luxury/fashion business a plus
• Competencies:
  
  Strong business sense and ability to drive results, Product and fashion sensitivity, Proven ability to manage large teams, strong leadership, High sensitivity to client experience and loyalty, Strong communication skills, Organizational skills, sense of priorities and agility, Talent for coaching and developing a team, Exceptional interpersonal skills, empathy, sincerity and curiosity, Ability to manage multiple priorities in a fast‑paced environment, Detail oriented, highly organised, Excellent written and verbal communication skills, Ability to interact with all levels of the organization, Flexibility to work a retail schedule including evenings, weekends, and holidays
• Languages:
  
  Fluent in French and English; proficiency of other language(s) will be an advantage

As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms—origins, identities, orientations, generations, abilities and life situations—and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalised accommodation if necessary.

If you require specific assistance during the recruitment process, please let us know.