Geneva Store Manager

Founded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism.

The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts.

In order to strengthen the team of our prestigious flagship boutique at Rue du Rhone in Geneva, we are recruiting our next

As a Brand ambassador, you are responsible for maximizing the overall brand image, client experience, and store productivity in various areas such as sales, operations and after-sales services for high-end jewelry, watches, and accessories. You represent our brand by promoting its values and ambitions, and you motivate your team to strive for excellence.

Reporting directly to our Managing Director Switzerland, you embody our Maison’s values and manage the store operations of our Boutique in Geneva. You inspire and lead a team of nine people to deliver the ultimate client experience, achieve their full potential with outstanding results, and ensure operational excellence across all client touchpoints.

Client Experience & Clienteling

• Constantly lead the store team to deliver a unique and memorable client experience, providing luxury service on any occasion (click and collect, browsing, purchase, after-sales, complaints)
• Motivate the store team to engage with clients beyond in-store transaction and fostering an omnichannel mindset
• Ensure the team’s expertise in product knowledge, storytelling, and selling skills
• Guarantee the best team adoption and understanding of all digital tools
• Facilitate new omnichannel client journeys, promoting client services offered within the Maison
• Set a clienteling store strategy in alignment with the Maison’s strategy to develop client engagement and loyalty across all touchpoints. Drive clienteling activities among individual team members, ensuring precise follow-up of client portfolios, clienteling KPIs, and achievements. Identify opportunities and implement improvements
• Demonstrate the ability to recruit clients by leveraging local networks and cultivating key industry-related relationships

Drive and Grow Business Performance

• Maintain a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities)
• Continuously assess store performance, developing, and implementing 360° action plans to improve results and generate sales across all channels
• Cascade and adapt business objectives to each team member
• Set you store strategy and demonstrate ownership. Be pragmatic and precise in your action planning and objectives. Engage in conversations with HQ teams by providing feedbacks and quantifiable insights. Partner efficiently and proactively with cross-functional teams to drive the business forward

People Management & Development

• Contribute to the selection and recruitment of high-performing profiles
• Develop team competencies and skills through coaching, mentoring, and identifying training needs
• Motivate and energize the team: ensure best practice sharing, empower talents, and delegate responsibilities
• Communicate clear and precise objectives, and sharing results and feedback
• Organize team planning according to business needs
• Increase team awareness of market trends
• Lead change within the team to foster a client-centric and omnichannel culture

Store Operations Management

• Ensure all Maison procedures and policies are well-known and applied by the team
• Coordinate retail activities with internal…