Account Manager, Client Success

Account Manager, Client Success

We are a global engagement marketing agency that creates human‑centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not‑for‑profit organisations solve their key people challenges through our core expertise:
Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

A strategic account manager – also called a major account manager, key account manager, national/global account manager – is the guardian of the strategic client relationship, orchestrating the deployment of corporate‑wide resources to provide comprehensive products, services and solutions to the strategic account. You will be expected to manage MCI’s Global Account(s) base in Singapore and/or in the Asia Pacific region, contributing to the achievement of the financial goals and growth of the account allocated.

To ensure smooth communication flow and knowledge sharing with the Global Account Director and with the operations team based in Singapore.

• Implement Annual Client Needs Assessment + Account Action Plan + Personal Action Plan
• Manage relationship with local and country contacts
• Possess a thorough understanding of client’s current and future needs
• Take a client perspective – be the voice of the client within MCI
• Recognise and meet client’s needs: be the voice of the client, responsible for the overall client experience and orchestrate deployment of MCI resources to provide comprehensive products, services and solutions
• Possess client‑centric attitude, good networking skills, empathy and cultural sensitivity

• Identify respective global accounts trends and developments
• Develop growth within existing accounts in cooperation with Project Managers
• Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the client
• Identify potential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI offices regionally and globally to pursue and develop these opportunities
• Create value by addressing client objectives and unmet needs in creative ways
• Plan and deliver effective, impactful and ‘persuasive’ presentations suited to the characteristics and needs of the audience
• Up‑sell MCI services and solutions pro‑actively during project lifecycle
• Prepare thoroughly for negotiations and handle objections and disagreements, taking a consultative approach to resolve situations
• Able to quantify value and increase MCI’s revenue and market share
• Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the process required to understand event/project budget and operations for different types of events

• Manage multi‑functional/geographical/virtual teams and enact (endorse) process
• Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives
• Delegate & team empowerment responsibility within the team
• Monitor health of all relationships between MCI and clients
• De‑escalate disagreements and orchestrate resolutions

• Achieve competitive advantage and create future growth through carefully planned and executed account action plans
• Take ownership to increase long‑term client value and meet MCI’s organic growth objectives
• Know when to move forward / ease back on an opportunity to maintain the strength of the relationship
• Resolve short‑term challenges without being absorbed by day‑to‑day pressures
• Translate client strategies and unmet needs into meaningful action plans, aligned with MCI objectives and business goals

• Usage extensive industry and market knowledge to serve the client as a trusted advisor
• Articulate…