Aftermarket Solutions Rep

Career Area:

Sales

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The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team, alongside dealers, will engage more closely with customers, to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division will be regionally on the unique needs of customers in core regions, focused on Americas North, Europe, Japan, Australia and New Zealand.

The European Sales and Marketing team within the Customer Solutions Core Division is focused on delivering profitable growth through sales, marketing, and services that meet and exceed customer expectations. We have an exciting opportunity for you to join the team as an Aftermarket Sales Representative covering France. In this role, you will drive services revenues growth for the Constructions Industries Aftermarket business in your assigned territory in line with CI strategy, communicated targets and by following established sales processes focused on the end customer.

This role engages and collaborates with dealers and customers and requires an ability to quickly understand and address customer needs to capture parts revenue opportunity. Relationship management skills, capability to prioritize and deliver results in a fast-paced environment and willingness to travel frequently to visit dealers and customers onsite are some of the critical success factors of the role.

• Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
• Understanding of business model and identification of customer opportunities within assigned territory leading to the development of tailored end-to-end customer solutions in partnership with other internal teams and dealers

• Value Selling: ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Business Development: ability to explore and develop potential areas of business growth for the organization.
• Customer Focus, Relationship Management and Effective Communications: ability to establish and maintain healthy working relationships with clients, vendors, and peers and adjust…