Aftermarket Solutions Rep

Career Area:
Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Who we are At Caterpillar, we’recommitted to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovatingto discover the breakthroughs necessary for tomorrow’s growth. Through it all, we areone team– creating and delivering world-class products, services and solutions superior to the competition.

Learn more about the Caterpillar Experience.

About Customer Solutions Growth Regions  Division The Customer Solutions Core Regions Division is committed to solving customer challenges that extend beyond purchasing machines and parts. This team,alongsidedealers,will engage more closely with customers,to create,customize and adapt solutions to meet their needsbyleveragingtheextensive range ofofferings available todayacrossproductsandservices, digitalandtechnology, rentalandused, and financing.

The division willbe regionally on the unique needs of customers in core regions, focusedon Americas North, Europe, Japan, Australia and New Zealand.

Role Summary The European Sales and Marketing team within the Customer Solutions Core Division is focused on delivering profitable growth through sales, marketing, and services that meet and exceed customer expectations. We have an exciting opportunity for you to join the team as an Aftermarket Sales Representative covering France. In this role, you will drive services revenues growth for the Constructions Industries Aftermarket business in your assigned territory in line with CI strategy, communicated targets and by following established sales processes focused on the end customer.

This role engages and collaborates with dealers and customers and requires an ability to quickly understand and address customer needs to capture parts revenue opportunity. Relationship management skills, capability to prioritize and deliver results in a fast-paced environment and willingness to travel frequently to visit dealers and customers onsite are some of the critical success factors of the role.

What you do Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement. Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed. Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products. Understanding of business model and identification of customer opportunities within assigned territory leading to the development of tailored end-to-end customer solutions in partnership with other internal teams and dealers.

• Value Selling: ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Business Development: ability to explore and develop potential areas of business growth for the organization.
• Customer Focus, Relationship Management and Effective Communications: ability to establish and maintain healthy working relationships with clients, vendors, and peers and adjust communications means to…