Software Architect, Service Management Platform; OSI-SMS--LD

Job Overview

You will drive the evolution of CERN’s Service Management platform, currently based on Service Now, in line with business needs and developments from the platform provider.

• Identify and present relevant technical solutions (e.g., AI based automation) by following new releases and announcements from the PaaS service provider (Service Now).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional platform development plan in collaboration with providers, business and the lead developer, and participate in prototype building.
• Assist and replace the platform lead developer in coordinating development effort when needed.
• Participate in the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.

• Master’s degree or equivalent relevant experience in Computing or a related field.
• ITIL certificate is an advantage.
• Extensive experience in configuring and developing a comprehensive Service Management platform, preferably Service Now.
• Demonstrated experience in architecting in PaaS platforms.
• Extensive knowledge of scripting languages, web services, software development processes and techniques together with life‑cycle management concepts.
• Experience with database and security architectures.
• Knowledge of Service Management methodologies, such as the ITIL framework, would be an asset.

• Architecture and design of ICT systems based on capturing and analysing requirements.
• Re‑use, refactoring, integration and porting of existing software, understanding incremental and logical integration of components to create operational services.
• Identification and selection of relevant emerging ICT technologies.
• Development of application software.

• Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others for knowledge transfer.
• Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions.
• Working in Teams: building and maintaining constructive and effective work relationships.
• Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization.

• Spoken and written English; commitment to learn French.

Disability and diversity are integral to CERN’s mission. This vacancy will be filled as soon as possible, and applications should normally reach us no later than 05.08.2026 at 23:59 CEST.

• Contract type:
  Limited duration contract (5 years), subject to conditions that may allow transition to an indefinite position.
• Working Hours:
  
  40 hours per week.
• Job Flexibility:
  Hybrid.
• Job grade: 6-7.
• Job reference: OSI‑SMS‑2026‑140‑LD.
• Field of work:
  Software Engineering and IT.
• Benchmark
  
  Job Title:
  
  Computing Engineer.

• A competitive salary (tax free), increasing in line with relevant experience.
• 30 days of paid leave per year plus 2 weeks annual closure.
• Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children) and membership of the CERN Pension Fund.
• Family, child and infant monthly allowances depending on circumstances.
• A relocation package (installation grant, removal, travel expenses) depending on circumstances.
• Possibility to extend the contract up to 8 years and eligibility for indefinite contract tenure.