Sr. Customer Trust Manager

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, Git Hub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, Service Now, , Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

• Sonar Qube:
  The world’s leading AI code review and verification platform.

• Sonar Qube Foundation Agent:
  Currently topping the leaderboards for agentic software repair.

• Sonar Sweep & Sonar Context Augmentation:
  Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

• Committed to our customers and community.

• Obsessed with quality.

• Deliberate in our decisions.

• Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Our Information Security team's main goal is to build deep trust with our rapidly growing customer base. We do this by ensuring Sonar maintains a top-tier security posture to protect the people who rely on us. We are currently expanding this capability and hiring new members! In this role, you will work hand-in-hand with our CISO and across various teams to shape how we talk to our customers about security, privacy, and compliance and provide accurate and timely information to that audience.

Your positive energy and contributions will have a direct impact on our business growth as you embrace Sonar's collective intelligence mindset.

• Customer Interaction & Trust Center Enhancement: You will manage a straightforward process for answering security and technical questions from our customers and internal users. You will also enhance and maintain our Trust Center, making sure it proactively answers customer questions and serves as a go-to resource.

• Engineering & Security
  
  Collaboration:
  
  You will collaborate closely with our Engineering, Product, go-to-market and Information Security teams. Together, you will translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.

• Contract Review & Technical Feedback: You will review customer contracts, MSAs, and DPAs. By partnering with our Legal and Sales teams, you will provide feedback, redlining, and negotiation support on security clauses to ensure everything aligns perfectly with our true capabilities and risk appetite.

• Trust System Management: You will keep our customer trust systems accurate and support a federated security approach across Sonar. You will also get to drive exciting improvements and add new capabilities to our tooling.

• AI Prompt Engineering: You will have the opportunity to develop and refine prompts and automated workflows using LLMs, helping us ensure our security information systems stay exceptionally valid and up to date.

• Unwavering Customer Obsession: You truly view security as a way to enable people. You are passionate about building solutions that help teams innovate and move fast without ever compromising the safety of our organization or our users.

• Contract & Legal Acumen: You have solid experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts. You are great at bridging the gap between Legal, Sales, Engineering and Info Sec.

• Technical Diplomacy…