Customs Team Lead

Overview   Think Global, Work Local  with Maersk Customs Service! (f.d. KGH Customs Services)
Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?
Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.
To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.
Our end-to-end logistics services are constantly improving, and with that our growing suite of digital solutions, which you can use to your benefit as part of our team in Customs Services.
Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.
Are you ready to play your part in this?
Role  The  Customs Team Lead  is responsible for managing the overall operations and establishing effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department.
In this role, you will be running customs operations within the Automotive vertical, setting up a high performing team, improving processes and implementing tools and applications to increase customer satisfaction with a successful management of productivity and in respect of a high standard level of compliance. You will be responsible for several direct reports in line with business needs.
Key responsibilities   Control customs processes ensuring safe, quality, and efficient operations in line with company policies
Carry out supervisory responsibilities in accordance with group’s policies and applicable laws
Be involved in project leadership and resourcing in collaboration with local management
Oversee workload and tasks assigned to employees; clarify expectations of roles, lead performance evaluations and address corrective action plans
Oversee needs for additional resources including participation in recruitment, on-boarding and training
Ensure correct use of resources to pursue company goals
Manage escalations and handle potential claims until resolution
Coordinate with Risk & Compliance to handle processes and communication with relevant authorities
Prepare and communicate relevant information for employees under your area of responsibilities
Business trips might be required
Who we are looking for   Deep understanding of local market and regulations
Comprehensive knowledge of the logistics landscape
Experience in managing people in a complex environment (engagement, motivation, rewards), and experience in Customs operations
Strong customer-facing and interaction skills with a high level of customer orientation
Strong and proven teamwork attitude
Ability to work under pressure to meet deadlines and results-oriented
Excellent communication skills and ability to communicate at all organizational levels with a focus on collaboration and network behavior; we work in English and Italian

Job Location  Genoa, Italy
No visa or relocation provided for this position
Our recruitment process  Please submit your application in English.
If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better.
If successful, you will discuss the role with the Line Manager in more detail. Every candidate will receive feedback.
Equal Opportunity & Accessibility  Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing acc

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