IT Product Manager – Property Management Systems

Job Description
Join us in Genoa as IT Product Manager – Property Management Systems and take end‑to‑end ownership of one of the most critical IT products in our onboard ecosystem.
In this role, you will shape, evolve, and govern the Property Management System (PMS) that supports daily ship operations and directly impacts guest experience, operational efficiency, and business continuity across our fleet.
Live your ambition. Lead with impact. You will operate at the intersection of business, demand, and delivery, combining strategic product thinking with strong execution rigor, in a complex, international, mission‑critical environment.
Responsibilities

End‑to‑end product ownership of the onboard PMS.
Act as the functional owner of the PMS, ensuring a clear product vision, alignment with business priorities, and overall coherence across requirements, solutions, and releases.
Translate complex business needs into clear, structured, and implementable functional specifications in collaboration with demand, onboard teams, and corporate stakeholders.
Steer initiatives across the full delivery lifecycle, coordinating internal IT teams, software factories, and external vendors, while securing quality, timelines, and outcomes in a multi‑stakeholder environment.

Qualifications

Solid experience in IT Product Management or Senior IT Project Management, preferably on complex, mission‑critical systems.
Proven ability to operate as a bridge between business and technology, with a strong Business Analysis / Product Owner mindset.
Experience managing vendors and distributed delivery teams, ensuring accountability and execution excellence.
Strong understanding of application lifecycle, functional testing, and UAT, with hands‑on involvement in solution validation.
Confidence working in international, complex operational environments, with fluent English.
Availability to spend time onboard for analysis, validation, and operational support activities.

Experience with PMS, hospitality or onboard systems is a strong plus.

Benefits

Daily meal vouchers, exclusive discounts, and access to the Wellbeing@Costa platform for sports, travel, and cultural perks.
Free medical insurance and additional welfare benefits for you and your family.
Convenient solutions such as Amazon Hub Lockers at our offices.
Development opportunities through tailored learning programs, volunteering, and wellbeing initiatives.

Employment
Open‑term, full‑time, hybrid.
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