Job Description & How to Apply Below
Join us in Genoa as a Sales Capabilities Manager , where you’ll drive the evolution of our global sales training strategy, empowering Customer Center teams to become true Costa Storytelling Ambassadors and boosting conversion, customer value, and commercial performance.
Live your ambition. Lead with impact
We are looking for a Sales Capabilities Manager to join our Sales Capabilities team at the Company’s Headquarter in Genoa – Italy. This is not a standard training role: we are seeking a strategic and forward-thinking leader who will design and orchestrate the global training ecosystem, challenge existing approaches, and elevate the effectiveness of our Cruise Experts across markets.
You will join a dynamic and international environment, where you will lead a multicultural training team across Italian, French, DACH, Spanish, and Brazilian markets, helping to shape the future of our Customer Center sales teams. If you are naturally driven to ask “How can we train better, smarter, and with greater impact?”, this could be the right fit for you.
You will play a key role in supporting Costa’s sales performance growth by increasing awareness, adoption, and storytelling ability of our Unique Selling Propositions (USPs), directly contributing to conversion improvement, customer total value, and revenue growth.
Training & Sales Transformation
You will contribute to the design and evolution of the global Sales Capabilities strategy, defining innovative training frameworks and methodologies. Acting as a strategic partner to the business, you will ensure alignment cross market between training initiatives, sales objectives, and revenue targets, bringing a proactive and analytical mindset.
Global Training Planning & Execution
You will plan and supervise cross-market training activities, ensuring coordination, consistency, and timely delivery across all Customer Centers. You will define guidelines and monitor their execution, ensuring harmonization and excellence across markets.
Data-Driven Training & Business Alignment
You will align training programs with revenue forecasts, booking curves, sales strategies, and market-specific needs. Leveraging data inputs (e.g. customer voice surveys, performance KPIs), you will identify training priorities and ensure that development actions are fully connected to business outcomes.
Performance Monitoring & Continuous Improvement
You will monitor training effectiveness through structured KPIs (pre/post tests, satisfaction surveys, performance metrics), validating analysis outputs and defining corrective actions. You will drive continuous improvement of training paths, enhancing both efficiency and commercial impact.
Stakeholder Collaboration & Leadership
You will collaborate closely with Team Leaders, Managers, and international stakeholders, ensuring alignment on training goals and quality standards. You will inspire and guide your team of trainers, fostering engagement and excellence across locations, while sharing best practices globally.
Tools, Platforms & Innovation
You will contribute to the design and rollout of innovative training solutions, including the development of e-learning platforms from scratch. You will define training paths, KPIs, and measurement frameworks, and leverage advanced tools (e.g. Power BI dashboards) to translate data into clear strategic insights.
What makes you unique
10 years of experience managing international training teams in a global company, supported by a strong academic background in Economics, Business Administration, Management Engineering, Marketing, or Communication.
Proven experience in designing global training strategies and managing cross-market training execution.
Strong analytical mindset, with experience in data analysis, survey interpretation (e.g. customer voice), and KPI monitoring.
Experience in building e-learning platforms from scratch, including training path design and performance measurement frameworks.
Advanced proficiency in Excel,…
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