Technical Support Europe - Immunoassay

Overview Experteer Overview In this role you will provide expert hardware support for diagnostic systems across Europe, combining remote and on-site service to ensure reliable instrument performance. You will work closely with customers and field engineers to troubleshoot, maintain, and repair immuno system hardware, driving high satisfaction and efficient service. You’ll stay current on product knowledge and use data-driven insights to identify recurring issues and improvements.

This position offers meaningful impact by supporting life-science tools that advance patient care and diagnostics.

Benefits Technical support and troubleshooting for diagnostic hardware systems and peripherals

Assist customers via remote or on-site visits when local engineers are needed

Maintain deep product knowledge of the hardware line and common issues

Monitor support metrics to identify trends and opportunities for service efficiency and parts costs

Responsibilities

Associate s degree or Bachelor s degree in Biomedical Engineering, Electronics, Information Technology, or a related field

Minimum 3 years of experience in technical support for hardware systems in the diagnostics or medical device industry

Strong understanding of diagnostic hardware installation, maintenance, troubleshooting, and repair

Excellent problem-solving skills with the ability to diagnose complex hardware issues

Strong verbal and written communication skills in English and Italian Fundamental Requirements Associates or Bachelor’s degree in a related field (as listed above)
Minimum 3 years of technical support experience with hardware systems in diagnostics or medical devices
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