Job Description & How to Apply Below
A consultancy client is supporting a leading organisation within the airport, postal and industrial automation sector and are looking for a Helpdesk Support Engine er to join their team in Genoa
.
This is a hands-on, technically varied role at the heart of critical logistics infrastructure, ensuring smooth operation of automated material handling systems across high-throughput environment
s.You will act as the first point of contact for technical incidents, supporting both customers and on-site teams, and playing a key role in diagnosing and resolving issues in complex automated system
s.
Key Responsibiliti
es:
Receive, log, and manage incoming support tickets from customers and on-site perso
nnel Perform initial technical analysis and resolve issues where possible at first con
tact Escalate and coordinate with specialist teams (software, electrical, mechanical) for complex fa
ults Maintain clear communication with customers and operational teams throughout incident resolu
tion Track interventions, updates, and resolutions through ticketing and service management t
ools Support planned maintenance and post-installation service activities in coordination with field t
eams Contribute to the creation and maintenance of technical manuals and operational proced
ures Access and analyse system environments for diagnostics and trouble shoo
ting
Technical Environ
ment:
Remote access via virtual machines into customer infrastr
ucture
Siemens automation tools, incl uding TIA
PortalPLC / SCADA environments used for diagnostics and control system an
alysis
Maintenance and engineering support PCs and industrial control ne
tworks
Server and service-level access for system diagnostics and monitoring
tools
What We’re Look
ing For Fluency in Italian and English is es
sential
Experie nce in help desk, service desk, technical support, or field service engi neerin
g roles
Expos ure to industrial automation, PLCs, SCADA, or Siemens TIA Portal (strong adv
antage)
Strong troubleshooting and diagnostic skills in technical envir
onments
Experience working with ticketing systems and structured incident management pr
ocesses
Ability to communicate clearly with technical and non-technical stake
holders
Experience in logistics, airport systems, manufacturing, or material handling environments is highly de
sirable
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