Customer Relations Officer, Provincial Regulatory Entity: Eden, no. WCMD

Details

Closing Date 2026/11/09

Reference Number WCG
260930-12

Tracking Number WCMD 62/2026

Job Title Customer Relations Officer, Provincial Regulatory Entity:
Eden, . WCMD 62/2026

Department Western Cape Mobility Department

Salary level 7

Enquiries Mr H Kirkwood @

Job Type Permanent

Location - Country South Africa

Location - Province Western Cape

Location - Town / City George, Eden

The Western Cape Mobility Department, Western Cape Government (WCG) have an exciting employment opportunity for a suitable qualified and competent individual to render a customer relations support service to the Provincial Regulatory Entity:
Eden. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

An appropriate 3-year tertiary qualification (National Diploma/B-Degree or higher qualification) at NQF 6; A minimum of 1-year relevant administrative support experience.

None

Render assistance with the handling of enquiries;
Client Service and Application Administration;
Business Process Improvement and Operational Support;
Render administrative support services.

Knowledge of and working experience: legislation, regulatory frameworks, policies and best practices relevant to the line functions; use information systems that support the management of knowledge and information relating to the line function; administer the National Land Transport Act (Act No. 5 of 2009); administer the Road Transportation Act (Act No. 74 of 1977); administer the Western Cape Road Transportation Amendment Law Act (Act No.

8 of 1996); administer the National Land Transport Regulations, 2009; manage the functions, activities, processes and procedures of a Provincial Regulatory Entity; process applications for operating licences; manage financial management, monitoring and reporting procedures, systems and reports of the Directorate; perform general office administration and database management; manage financial processes in accordance with the Public Finance Management Act, 1999, National Treasury Regulations, Provincial Treasury Instructions and other applicable financial policies, prescripts, directives and collective agreements;

Skills: perform numeracy and literacy functions; use computer systems effectively; communicate effectively in the required language; manage projects; perform accounting, finance and audit functions; conduct economic, financial and statistical analysis; perform legal administration;

Other: compile and present reports; solve problems; communicate effectively; plan and organise activities; conduct research; work effectively under pressure; work irregular hours when required; meet tight deadlines.

R 338 106- R 398 277 per annum (Salary level
7).

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to attend interviews on a date and time determined by the department and will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.

All shortlisted candidates shall undertake two pre-entry assessments. One will…