Associate Customer Experience

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

A Consumer Services Representative at Food Hub Grenada Inc. is a customer-facing team member who helps customers and supports them throughout their experience using the Food Hub platform. As the first point of contact for consumers ordering through Food Hub's web and mobile channels, you will play a key role in making sure every interaction is smooth, helpful and professional.

In this role, you will support customers through our digital chat platform, assisting with everything from placing and tracking orders to resolving payment, delivery and account concerns. Because Food Hub is a Software as a Service (SaaS) company, much of your work will involve navigating our technology, understanding how our platform connects consumers, restaurants and delivery partners, and guiding customers through solutions in a clear and simple way.

You will work closely with restaurant partners and internal teams to resolve issues that need further attention, making sure concerns are followed through to completion. Accuracy, empathy and attention to detail are essential, as you will be documenting interactions, following established processes and procedures, and contributing to the quality standards that keep our service consistent across all markets.

This role is ideal for someone who enjoys problem solving, adapts quickly to new system sand changing customer needs, and takes pride in delivering a positive experience with every conversation. You will be part of a growing, global team where your contributions directly impact customer satisfaction and the success of the restaurants we serve.

• Assisting customers with questions, concerns, and general inquiries.
• Supporting customers with orders, including helping with order-related issues.
• Communicating with customers through our digital platform, where you chat in aprofessional and friendly manner.
• Troubleshooting and resolving customer concerns by following Food Hub's processes and procedures.
• Working with restaurants and internal teams when an issue requires additional assistance.
• Using computers and Food Hub systems to access information, manage customer requests, and document interactions.
• Providing accurate information while ensuring customers receive a positive experience.
• Handling challenging situations professionally and finding appropriate solutions.
• Learning Food Hub's systems, products, and procedures quickly, as the role involves working with technology and changing customer needs.

• 5 CXC subjects, including Mathematics and English
• 2 to 3 years of customer service experience
• Knowledge of Food Hub or similar SaaS businesses