IT Desktop and Network Dispatch

Responsibilities

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Engineer must have basic understanding of network devices, sufficient to identify network equipment types, ports, power supplies, uplinks and patch panel layouts.
• Follow remote instructions accurately (step‑by‑step) without deviating from approved runbooks.
• Perform basic checks: link lights, port‑mapping verification, cable reseat, label verification.
• Network device rack & stack: rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post‑install verification.
• Basic configuration: perform basic level initial actions as instructed by the Remote Support Team, such as connecting console and granting remote access session (screen‑share/terminal access where applicable), executing clearly provided command steps (copy/paste) when approved, and applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.

Required Skills:

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall).
• Providing physical access support to the Remote Support Team.
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Basic understanding of network devices: equipment types, ports, power supplies, uplinks, patch panel layouts.
• Follow remote instructions accurately (step‑by‑step), without deviating from approved runbooks.
• Basic checks: link lights, port‑mapping verification, cable reseat, label verification.
• Network device rack & stack: mounting/unmounting per site rules and safety practices.
• Patch and dress cables to basic professional standard.
• Coordinate with Remote Support Team for post‑install verification.
• Basic configuration: connect console, grant remote access session, execute command steps (copy/paste), apply baseline actions (set management IP/VLAN) when instructed and approved.

Required Tools:

• Laptop (Windows/macOS) with terminal tools (e.g. PuTTY, Teams, Anydesk) and full administrator rights.
• Console cable (e.g. RJ45‑to‑USB/Serial as applicable) and required adapters.
• Spare patch cord/cable (5 m) x 2.
• Basic screwdriver kit (Phillips/flathead/torx as applicable).
• Basic cable testing tools for damage identification (e.g. cable tester; other basic testers).
• Crimping tool and cutter.
• RJ45 terminator (surplus).
• Labelling machine.

Required

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or 2 additional years of relevant IT experience may be considered).
• 3 to 5 years of experience in a Deskside Support role, including at least 3 years of face‑to‑face user support.
• 3 years of hands‑on support experience for both macOS and Windows.
• Understanding of basic networking concepts, including VLANs, DHCP, and using tools such as Active Directory, SCCM.

Key

Skills:

Apple, ABAP, Application Engineering, Administration And Secretarial, Application Management.

Employment Type: Full Time

Experience: years

Vacancy: 1