Office Automation Technical Manager

Our client is seeking to employ an experienced Office Automation Technical Manager to lead and oversee their technical team based in George, Western Cape.

Requirements:

• Grade 12 (Matric).
• Minimum 3–4 years’ supervisory or management experience in a technical environment.
• Proven experience within the Office Automation industry.
• Strong IT technical experience in an Office Automation environment.
• Valid driver’s licence.
• Willing and able to travel.
• Must reside in or around George, Western Cape.

Key Duties & Responsibilities:

• Lead, supervise, and support Office Automation technicians and technical support staff.
• Maintain strong working knowledge of Office Automation hardware and software.
• Plan, schedule, and coordinate installations and system set-ups.
• Structure daily and weekly workflows and allocate resources effectively.
• Monitor logged calls and technician reports to ensure SLA time frames are met.
• Track technician performance through KPIs and productivity reporting.
• Set clear performance targets and provide coaching and ongoing development.
• Identify skills gaps and coordinate technical training initiatives.
• Prepare daily, weekly, and monthly technical performance reports.
• Manage and control technical spares, stock levels, and stores organisation.
• Produce monthly and annual spares usage reports.
• Oversee and inspect the technical vehicle fleet for maintenance and compliance.
• Develop and manage standby rosters for after-hours support coverage.
• Report operational performance and metrics to the Operations Manager.
• Ensure high service and installation quality standards are maintained.
• Engage with customers to confirm satisfaction with services delivered.
• Investigate and resolve customer complaints and technical escalations.
• Manage escalations through to resolution within agreed timelines.
• Recommend system improvements or replacements where required.
• Promote consistent customer service standards across the technical team.
• Coordinate customer training following installations where necessary.
• Monitor and report on customer satisfaction indicators.
• Ensure accurate completion and maintenance of job cards and technical documentation.

Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.