E-commerce UX Researcher Retail and Digital Commerce

Position: E-commerce UX Researcher

Company:
Takealot Group

Location:

George, South Africa

Experience:

3-5 years

Education:

Bachelor’s Degree in Psychology, Human-Computer Interaction, or Cognitive Science

Employment Type:

Full-time

Industry: Retail and Digital Commerce

Department:
Product Design and User Experience

Salary: SSP 450,000 – SSP 650,000 per annum

Vacancies: 1

Takealot Group is a leading player in the South African e-commerce landscape, providing a vast array of products and services to millions of customers across the country. As a pioneer in the digital retail space, we focus on seamless shopping experiences, efficient logistics, and cutting‑edge technology. We are constantly looking for talented individuals to join our growing team and help us redefine the way South Africans shop online.

Our commitment to innovation and customer satisfaction makes us one of the most sought‑after employers in the region, offering diverse career opportunities in South Africa for professionals looking to make a real impact in the digital economy.

We pride ourselves on fostering a culture of inclusivity, creativity, and continuous learning. Whether you are working in our distribution centers or our high‑tech corporate offices, you will be part of a mission to connect people with the products they need through intuitive and reliable digital platforms. For more information on our mission, visit

We are seeking a highly motivated and analytical E-commerce UX Researcher to join our Product Design team in George. This role is critical to our success as we strive to optimize our mobile app and web interfaces to ensure a frictionless journey for every user. You will be responsible for understanding user behaviors, motivations, and pain points through various qualitative and quantitative research methodologies.

By translating these insights into actionable design recommendations, you will directly influence the evolution of our digital storefronts. This is a premier job vacancy in South Africa for someone passionate about human behavior and digital interaction.

The successful candidate will work closely with Product Managers, UI Designers, and Engineers to ensure that every feature we launch is grounded in deep user understanding. As we expand our footprint, your insights will play a pivotal role in our growth strategy. If you are looking for employment in South Africa within a fast‑paced, data‑driven environment, this is the role for you.

• Conduct end-to-end user research studies, including usability testing, ethnographic studies, and diary studies.
• Design and execute surveys and interviews to gather qualitative insights into customer shopping habits.
• Analyze large datasets to identify trends in user navigation and conversion rates.
• Collaborate with the design team to create wireframes and prototypes based on research findings.
• Communicate research insights through compelling storytelling and visual presentations to stakeholders.
• Monitor user feedback and support tickets to identify emerging usability issues.

• Proficiency in qualitative research methods such as semi-structured interviews and thematic analysis.
• Experience with quantitative tools and analytics platforms like Google Analytics or Hotjar.
• Strong ability to synthesize complex data into clear, actionable design requirements.
• Excellent communication and presentation skills for stakeholder management.
• A deep understanding of mobile-first design principles and e‑commerce user flows.

A minimum of a Bachelor’s degree in Psychology, Human-Computer Interaction (HCI), Cognitive Science, Anthropology, or a related field is required. Advanced degrees or specialized certifications in User Experience…