Technical Support Specialist

Our client is looking for a detail-oriented Technical Support Specialist to join their team in George . In this role, you will be responsible for providing first-line technical assistance and support to computer users, resolving issues with computer hardware, software, and networks. You will diagnose and troubleshoot problems, guiding users through step-by-step solutions. This is an excellent opportunity for someone with a strong technical aptitude and a passion for problem-solving to contribute to maintaining smooth IT operations for our client's workforce.

• Provide timely and effective technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues for company devices.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist with user account management and access control.
• Document technical issues and resolutions in a knowledge base.
• Escalate unresolved issues to senior IT staff or relevant vendors.

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+) are highly desirable.
• Proven experience in a technical support or IT helpdesk role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service and communication abilities to explain technical concepts clearly.

• Competitive annual salary.
• Comprehensive medical aid and retirement fund.
• Opportunities for training and professional growth in IT.
• A stable work environment in George .
• Generous annual leave allowance.