Junior Call Centre Developer

Location:

George, On-site

Keep people connected. Make technology work smarter. Help shape the future of customer experience.

Love solving technical challenges? Curious about AI, automation and the technology that powers great customer experiences?

We're looking for a Junior Call Centre Developer who enjoys getting hands-on with technology, figuring things out and making a real difference.

This isn't just another IT support role. You'll be part of the team keeping our contact centre connected, our systems running smoothly and our customer interactions evolving through smarter technology.

You’ll work at the intersection of IT support, contact centre technology and innovation, helping us create a reliable, seamless experience for our people and customers.

Your role will include:

• Assisting with the development of our Omni-Channel contact centre system - ConnexAIKeeping our contact centre connected:
  Support and troubleshoot VoIP, SIP, PABX systems, softphones, headsets, call routing and IVR functionality.
• Making technology work:
  Provide hands-on IT support across Windows desktops, servers, networks, Microsoft 365 and business applications.
• Helping build smarter customer experiences:
  Support our ConnexAI platform, including AI agents, chatbots, self-service tools and contact centre integrations.
• Connecting the dots:
  Assist with API integrations between our contact centre, CRM, policy administration and other business systems.
• Turning data into insights:
  Use SQL queries to support reporting, dashboards, troubleshooting and operational improvements.
• Keeping systems secure and reliable:
  Support user access management, security controls, system monitoring and incident resolution.
• Moving technology forward:
  Get involved in system upgrades, testing, deployments and exciting technology projects.