Maintenance Supervisor

Position Detail
Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs general repairs and maintenance, supports the General Manager/Deputy General Manager in managing the perennial calendar, quick fixes, special projects, and the Lodge Care programme, while maintaining the efficient and safe functioning of systems, equipment, and structures. Supervises maintenance staff, coordinates schedules, and resolves issues to uphold high service standards for guests.

Minimum

Grade 12/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

N3 Certificate/Equivalent.

Qualified Artisan or Tradesman.

N/A

Minimum

Incumbent must have held a similar position and demonstrate proven maintenance expertise for at least 1 year.

Incumbent must possess hands-on experience in general maintenance methods, including electrical, plumbing, and painting.

Proficiency with hand tools is required, along with experience in painting and silicone application.

Familiar with generator operations, solar systems, swimming pool maintenance, and basic air-conditioning systems.

Advantageous

Prior experience as a facilities manager.

May propose the hire of new employees up to the level of Handyman.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

The job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, carrying out manual handling tasks, and pulling or pushing loads.

Knowledge

• Solid understanding of health and safety regulations and practices.
• Knowledge of maintenance best practices and scheduling to prevent equipment failures.
• Understanding of stock management and procurement processes for maintenance supplies.
• Fault finding and maintenance methods including electrical, plumbing, painting, and building.
• Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
• Working knowledge of common hotel equipment items (room, gym, pool)
• Pest control knowledge.
• Knowledge of generator functionality and operations.
• Working knowledge to safely use tools like drills, power saws, and blowers.

Skills

• Interpersonal
• Problem solving
• Verbal and written communication
• Time management
• Learning agility
• Leadership

Behavioural Attributes

• Accountable
• Reliable
• Customer focussed
• Service-orientated
• Detail-orientated
• Collaborative
• Resilient and adaptable
• Ethical

Detailed Description / Output

• Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
• Places orders using approved suppliers and the correct authorised stationery, obtaining necessary approvals from the appropriate personnel.
• Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
• Implements and maintains the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
• Adheres to all Disaster Management, and Health and Safety requirements always.
• Oversees daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
• Monitors and coordinates tasks requiring…