Planner, Management, Operations Manager

Job Summary

The Planner is responsible for the effective daily planning, coordination, and execution of operational schedules, ensuring maximum efficiency, security, and compliance. This role involves comprehensive resource allocation, supervision of operational staff, client liaison, and administrative duties relating to scheduling and service management.

• Responsible and accountable for effective planning and coordinating of operations.
• Plan routing and scheduling activities.
• Prepare daily duty lists by allocating a vehicle, driver, and crew for each schedule.
• Manage the route plan of each vehicle and determine the most economical route.
• Allocate necessary resources for execution of the plan based on persons' competencies.
• High risk schedules must be identified and assigned to the best available vehicles to facilitate maximum protection, arranging backup if required.
• Plan ahead for all public holidays and holiday period disruptions.
• Plan bulk banking vehicles every morning for the same day.
• Liaise with Cash Centres in banks regarding clearance for the following day.
• Draw up a schedule of additional services to be performed and attach to “Daily Vehicle Schedules.”
• Liaise with planners/controllers of other branches on services to be performed by more than one branch.
• Advise Counting House and Box Room of changes to services over the holiday period.

• Monitor and control casual services to be performed.
• Ensure written confirmation received from clients.
• Confirm price of service with sales.
• Enter service into “Casual Service Book.”
• Complete “Casual Service Advice” and hand to controller to carry out service.
• Ensure client invoiced on completion of service and enter invoice number into “Casual Service Book.”

• Manage control room reports and records (daily, weekly, and monthly).
• Check and sign off all control room occurrence books daily and ensure any failed services from the day before are actioned timeliness by the radio controller on shift.
• Record all discrepancies in respect of customers' orders.
• Manage recording of all incidents (accident and robberies).
• Prepare weekly schedule of all vehicles to be serviced or requiring COF tests.
• Manage scanning and tracking system (E-Viper).
• Load new customers onto E-Viper system.
• Manage all customer movements on E-Viper system to include terminations.
• Record planned schedules on E-Viper and continuously amend on a daily basis.
• Administer client code to Sales Department and other relevant departments based on new contracts and planned schedules.
• Perform controller's duties as a relief function, as and when required.

• Manage, conduct briefing and debriefing of crew.
• Supervise all crew, driver, and controllers and ensure that all job functions in respect of proper planning are correctly carried out, reporting back on findings.
• Manage and monitor driver and crew overtime.
• Ensure drivers, crews, and custodians are dressed neatly and have required protective equipment.
• Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to route planning and procedures).
• Prepare day off roosters for road crew.
• Manage controller's shifts.
• Report to HR Administration any absenteeism and leave to effectively allocate necessary human resources.
• Prepare disciplinary if required.

• Ensure all vehicles are being monitored and all equipment is in working order.
• Drivers are issued with driver tags.
• Manage staff attendance with Easy Roster.

• Investigate and follow up on service queries, complaints, and client calls.
• Visit clients' premises with sales staff.
• Liaise with Sales, Operations, and Administration to resolve queries.
• Ensure follow up is confirmed with client.
• Handle all customer queries related to planned schedules.

• Participate in design/development/review/implementation and monitoring of departmental safety plans for each year.
• Participate in safety forums created by company (e.g., safety meetings and safety…