Warehouse Supervisor

Role Description

The Warehouse Supervisor is responsible for the daily execution and supervision of warehouse operations, including receiving, storing, handling, and dispatching of coolers, spare parts, and accessories. The role ensures that inventory is managed accurately, workflows are followed efficiently, and that all work is conducted in accordance with safety and quality standards.

• Supervise day‑to‑day receiving, storage, picking, and dispatch activities for refrigeration equipment and related products.
• Ensure stock is correctly labeled, stored, and handled in accordance with company procedures.
• Coordinate with technical teams to route damaged or returned stock to repair facilities and track the process.

• Conduct cycle counts and support monthly and annual stock takes.
• Investigate and resolve stock variances or discrepancies in coordination with inventory teams.
• Maintain accurate inventory transaction records on WMS/ERP systems.

• Allocate work, supervise, and guide warehouse operatives and forklift drivers.
• Conduct on‑the‑job training for new or temporary staff on operational procedures and health & safety standards.
• Monitor team performance and report issues or recommendations to management.

• Enforce compliance with all warehouse safety protocols, including the safe handling of coolers and refrigerant gases.
• Ensure proper use of protective equipment, handling procedures for hazardous materials, and emergency response readiness.
• Conduct regular safety briefings and inspections.

• Coordinate incoming and outgoing shipments, checking for accuracy, damages, and completeness.
• Liaise with logistics providers to ensure timely pickups and deliveries.
• Assist in maintaining an efficient warehouse layout to optimize workflow and access to stock.

• Matric (Grade 12) or equivalent.
• Post‑matric qualification in Logistics, Supply Chain, or Operations Management (advantageous).
• 3–5 years’ experience in a warehouse environment, preferably in technical equipment, refrigeration, or parts distribution.
• Basic computer literacy and experience using Warehouse Management Systems (WMS/ERP).
• Forklift license (advantageous).
• Training in Occupational Health & Safety or first aid.
• Previous experience working in technical repair logistics or reverse logistics.