Service Management Assistant

Nickle Electrical Companies Georgetown, Delaware, United States

Summary:

Assist the Service Managers with a high level of administrative support. Provide technical information to both internal and external customers, as well as to mid to high level management. The hours for this position are Monday through Friday, 7:00 - 3:30.

Primary Duties and Responsibilities:

• Manage and track all service department purchases.
• Maintain service schedule while communicating all changes to management.
• Act as liaison between customer and Service Department to ensure Service Manager is up to date on all situations.
• Act as liaison between Service Manager/Field personnel.
• Create and update job files to include all correspondence and other necessary paperwork.
• Set up jobs in the computer as directed by Service Manager.
• Assist with phones, purchasing conflict issues and disputed invoices.
• Schedule material deliveries and coordinate with Service Managers.
• Start up and close out of all jobs.
• Ensure all paperwork accuracy from field technicians. (IE: trip tickets, timecards, etc.)
• Assist Service Manager on project related documents. This includes submittals, change orders, RFI’s, etc.
• Process all aspects of a Service call. This includes set up, trip ticket, scheduling, data entry and billing.

Qualifications:

• High school diploma or general education degree (GED).
• Experience/knowledge of construction or experience as a Service Manager Assistant in the electrical or some other construction field is a plus
• Knowledge of all aspects of construction (technology, equipment, methods, etc.), as well as understanding of company and industry practices, processes, and standards and their impact on project activities.