Program Lead

Summary:

The Program Lead is assigned to the Program Lead Supervisor with direct leadership from the management team. The Program Lead’s primary function is to provide a key point of contact, support and communication to customers and Atlantis internal departments to include Planning, Shipping, Accounting, Operations, Outside Sales, Purchasing, Engineering, Quality and Leadership.

• This is a high-profile position at Atlantis that requires professional interactions between multiple levels in the customer’s organization and Atlantis leadership, sales, and operations.
• The position requires excellent organizational skills and interpersonal discipline.
• The individual must be able to work productively and communicate effectively with all levels of management, staff, indirect and direct personnel from a position of teamwork.
• Able to work independently with minimal supervision.
• Must perform well under pressure and maintain flexibility to change business priorities.
• Requires initiative, judgment and competency producing and managing a variety of written/electronic materials.

• Support introductory relationship building, via calls, emails, meetings with customers for new project kick off on behalf of Atlantis.
• Comprehend, understand, and adapt to customer specific protocol.
• Negotiate, manage conflict, and develop consensus with customer key interface/s.
• Create/manage quotations, orders, and CRM activities on assigned customer base. Support includes data entry, IQMS (Atlantis ERP) project set up, CRM data, BOM, and new vendor/account processing.
• Establish key customer contact information database.
• Maintain relevant communications for given project or opportunity.
• Support planning/scheduling team to maintain existing customer accounts, forecasts, PO’s, SO’s, ECN’s, project scope changes with prompt and courteous service.
• Support of company sponsored events or miscellaneous administrative tasks.
• Other support related duties as assigned.

• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes
  information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Project Management – Coordinates project plans and project team activities;
  Communicates changes
  and priorities; facilitates projects on time and budget.
• Technical Skills – Assesses own strengths and weaknesses, coordinates others with industry specific
  expertise to address commercial or technical issues.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer
  needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others’ ideas.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Responds well
  to questions;
  Participates in meetings.
• Written Communication – Writes clearly and informatively;
  Able to read and interpret written
  information.
• Teamwork – Exhibits objectivity and openness to others’ views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Supports
  everyone’s efforts to succeed.
• Change Management – Communicates changes effectively;
  Builds commitment and overcomes
  resistance;
  Prepares and supports those affected by change;
  Monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others;
  Accepts feedback from others;
  Gives appropriate
  recognition to others.
• Business Acumen – Understands business implications of decisions;
  Displays orientation to…