Senior Customer Success Engineer

Remote - US

Full time

JR118791

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Bueno () (BUilt ENvironment Optimisation) is a new division in the Copeland family. We are proud to be a leader in Smart Building Analytics, focusing on decarbonising buildings to benefit businesses and the planet. Our Bueno Platform and services connect to your building equipment and help you identify issues, reduce energy consumption, and optimize operations.

We are looking for an experienced Senior Customer Success Engineer to support our B2B clients, including partners and end customers. Your responsibilities include:

Client Management :
Helping our Service SaaS partners and customers integrate and adopt the Bueno Platform to support their strategic business growth.

Performance Services:
Providing high-touch HVAC/refrigeration/energy engineering support and analytics service to our direct customers, helping them leverage the Bueno Platform for operations and sustainability.

You’ll be a trusted advisor to our clients, understanding their goals, fulfilling their needs, and ensuring their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client.

As a senior member of a growing team, you’ll also be helping scale Bueno in the US. This means taking the initiative to improve tools and processes and flexibly taking on new responsibilities when needed.

If you have a strong technical background in energy engineering, HVAC, and/or refrigeration and you're passionate about building strong relationships and delivering exceptional experiences, we'd love to hear from you!

• Foster Strong Client Relationships - Build and nurture strong relationships with key client stakeholders including executives, managers, and end-users. Empathize with their business and personal objectives, challenges, and requirements to help position our software as an important part of the solution.
• Creating Seamless Onboarding Experiences - Deliver a great client experience end-to-end. Lead the onboarding process for new and prospective clients while collaborating in cross-functional teams, including sales, product, and services, to ensure a seamless transition and successful implementation of our software.
• Tailored Services and Support - Lead the process of understanding their unique needs to develop and deliver engineering services and reporting that utilizes data to solve their problems and improve their daily operations.
• Planning for Customer and Partner Success - Develop and execute strategic success plans, aligned with clients' business and personal objectives. Identify opportunities for product adoption, expansion, and upselling to our account management team while consistently demonstrating the value of our software.
• Responsive Issue Support - Serve as the primary point of contact for client inquiries, issues, and escalations…