Collections Representative

Job purpose

Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA.

Duties and responsibilities

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Collector must make minimum of 120 calls a day and answer any incoming collection calls.

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Read and Respond to all emails received in a timely manner

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Set up payment arrangements according to collection guidelines

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Follow up all broken arrangements by the customer

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Has to be able to work close with other coworkers

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Must be able to stay for extended hours if asked

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All collectors must have knowledge of the FDCPA

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Collector has to be able to schedule and track their own arrangements made

> Q&A out bound calls

Work Experience Requirements

• Minimal of 1 year of collection or sales experience
• Strong keyboard skills
• Strong interpersonal and communication skills
• Experience in a fast paced environment
• Good active listening skills
• Proficient in Microsoft office
• Sales experience a plus
• Ability to work independently and make effective use of resources

Education Requirements

High School Diploma/GED

Some college preferred

Growing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients.

Growing and innovative Consumer Lending company with a dynamic call center environment located in Claymont, DE. We are results oriented and pride ourselves on team work and dedication to our clients.