Health​/Human Service Case Manager II Veterans Service Officer

Start your Career at DOS! The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.

Start your Career at DOS! The Department of State's (DOS) responsibilities are found in virtually every aspect of state government: economic development, finance, transportation, housing, education, culture and quality-of-life issues. Our mission at DOS range from preserving Delaware’s historical sites and collections, to supporting small businesses and entrepreneurs, to serving consumers, public employees and veterans.

DOS offer numerous career opportunities and is dedicated to attracting and retaining highly talented individuals who are ready to make a difference in state government.

For more information, please visit our website today!

Veteran Service Officer (VSO) provides professional assistance to veterans and eligible family members in preparing and pursuing claims for federal and state benefits. Reviews records, evaluates eligibility, develops supporting evidence, and coordinates referrals to appropriate resources. Requires sound judgment, effective communication, and strong client-service skills. VA accreditation must be obtained within 12 months of hire. Based in Dover with occasional statewide travel.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Must be an Honorably Discharged Veteran.

A legible copy of Form DD214 must be dropped off at Department of Human Resources (DHR) office or fax your form to _Fax by 4:30 p.m. on the business day following the closing date on the posting. Veterans requiring additional information regarding DD214’s may contact Veteran’s Affairs .gov or by calling their office toll free at

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive…