Registrar PRN

Registrar [PRN]

Join to apply for the Registrar [PRN] role at SUN Behavioral Houston.

Responsible for complete and accurate patient demographic information, verifies insurance, collects co‑pays and deductibles, assists patients with filing for assistance and/or charity. Ensure all necessary signatures are obtained and patients are aware of hospital policies and procedures. This position works closely with Intake, answers phones and assists with patient flow. Distributes appropriate information to ancillary departments. Participates in performance improvement and continuous quality improvement (CQI) activities.

Strong customer service, organizational and communication skills are essential to this position. In addition, understanding and adherence to Business Office policies as outlined in the Procedure Manual is required. This position requires an ability to prioritize multiple tasks simultaneously in a stressful environment. Also requires general computer skills, typing skills and a working knowledge of OSHA and HIPAA guidelines.

• Validates insurance information of patients for accuracy and completeness and resolves discrepancies as needed.
• Collects co‑pay, deductible and out‑of‑pocket expenses from patient at time of admission meeting the upfront collections success rate.
• Updates and maintains Front end log.
• Verifies all active clients Medicaid and Medicaid MCO on the first of each month.
• Assists patients with filing for financial assistance.
• Analyzes patient data, from admission through discharge, to ensure that all key elements that affect billing and collections represent and are accurate.
• Provides notifications to patients or patients’ representatives including End of Coverage Notifications, Recertification application, and any other payor‑required documents.
• Maintains Wellsky emails and responds timely and professionally.
• Is knowledgeable regarding insurance benefits and covered services of all Government and non‑Government insurance programs.
• Can obtain single case agreements (per site policy) with non‑contracted insurance companies.
• Can determine patient financial responsibility based on payor guidelines.
• Shows attention to detail, follows through on tasks, problem‑solves, troubleshoots and can multi‑task in a fast‑paced environment.
• Can discuss personal and financial matters with patients and/or their representatives regarding credit and collection policies and procedures.
• Accepts admissions and pre‑admires patients.
• Re‑registers patients for scheduled admissions and outpatient programs, obtains authorization and checks insurance eligibility.
• Interview patients or their representatives, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Obtains signatures on Conditions of Admission and initiates the advanced directive process. Communicates with Nursing Services when no advanced directive is available.
• Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital‑specific literature such as patient handbook.
• During the admission process ensures inappropriate belongings are sent home with accompanying party; if not applicable ensures belongings are handed off to Nursing staff for logging and/or securing.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Maintains tracking of pending transfers and contacts Telehealth Clinician within 15 min if there are at least two patients waiting for assessments.
• Monitors on‑site assessments that likely will not be started in the next 15 min and then contacts telehealth clinician for completion of assessment.
• Performs other duties as required.

• Strives to create a safe, healing environment for patients and family members.
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and…