Health​/Human Service Case Manager

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession.

For more information, please visit (Use the "Apply for this Job" box below). today!

Within this role as a Health/Human Service Case Manager I, you will determine initial and ongoing eligibility for all needs‑based benefits which includes:
Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Childcare, and State‑Funded General Assistance (GA). You will also work closely with SNAP vendors.

In addition, you will provide entry‑level counseling, case management, and make referrals for benefits that DSS does not provide (such as Child Support, foreclosure assistance, or food closets). Case Managers will fulfill the diverse needs of vulnerable and low‑income residents by sharing information about benefits in a timely, accurate manner.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment‑based treatment plans. Employees in this class may participate as a member of a multi‑disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.

• Interview clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develop a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in‑home services and supports or home‑delivered meals, de‑escalation techniques, peer services, or skill development).
• Evaluate information derived from client interviews, case history, and other pertinent sources and refer to proper channels for review.
• Provide guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinate with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepare case histories and reports and maintain records and chronological logs of case activities.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

JOB REQUIREMENTS for Health/Human Service Case Manager I

• Possession of an Associate’s degree or higher in Behavioral or Social Science or related field.
• OR
• Three years’ experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or…