Care Coordinator

La Red Health Center Inc Georgetown, Delaware, United States

Description:

Job Summary

The Care Coordinator works in partnership with chronically ill or "high-risk" patients, their families, healthcare providers, and community organizations. Using a collaborative team approach, this role focuses on improving patient well-being, enhancing patient satisfaction, and reducing overall healthcare costs.

Essential Responsibilities:

The following duties are not intended to serve as a comprehensive list of all duties performed by all associates in this position. The duties listed are intended to provide a representative summary of the major duties and responsibilities. The incumbent may be required to perform additional, position-specific duties as assigned by their manager and/or LRHC Leadership.

• Care Planning & Access:
  Create, implement, and promote adherence to individualized care plans built alongside patients, families, and primary care providers. Ensure timely access to appropriate healthcare services.
• Patient Education & Support:
  Deliver culturally and linguistically appropriate education regarding health, diseases, and medication management (following standing orders/protocols). Support patient self-management and behavior modifications.
• Community & Resource Connection:
  Link patients and caregivers to relevant community resources to support external health and social needs.
• Preventive Care & Outcomes:
  Increase the utilization of preventive services to proactively reduce emergency room visits and hospital readmissions.

Requirements:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education:
  
  Associates or Bachelor’s degree in Nursing (RN/LPN), Social Work, Public Health, or a related healthcare field.
• Licensure:
  Active, unrestricted state license matching your professional designation (e.g., RN, LSW) if required by the state.
• Experience:
  
  Minimum of 2–3 years of clinical or case management experience, preferably in an outpatient clinic, home health, or community health setting.
• Communication:
  Exceptional verbal and written communication skills, with an ability to simplify complex medical information for patients.

Language

Skills:

Bilingual English/Spanish preferred

Skills and

Competencies:

• Case Management:
  Experience coordinating care for complex, chronic, or high-risk patient populations.
• Patient Advocacy:
  Strong interpersonal skills to build trust with diverse patients, families, and multi-disciplinary medical teams.
• Cultural
  
  Competency:
  
  Ability to deliver health education that is culturally and linguistically appropriate.
• Clinical Knowledge:
  Solid understanding of disease management, preventative health practices, and medication protocols.
• Resource Navigation:
  Familiarity with local community resources, social determinants of health (SDOH), and social services.