Sr. Manager of People Operations

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish ( is here to ensure that everybody gets the same access to great care.

We are seeking a strategic, experienced Senior Manager of People Operations to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

You are a great fit for this role if you are both a strategic builder and hands-on operator. No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals.

You must be mission-aligned and deeply committed to supporting teams doing incredibly important work in the mental health space.

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.

• Build and scale the People Ops function to support organizational growth and health.

• Be consistently hands-on while strategically delegating and training team members to take ownership of key functions as the team expands

• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations

• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations

• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk

• Act as an escalation point for sensitive or high-stakes employee situations

• Model Flourish values in challenging moments and coach team members to do the same

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations

• Stay current on evolving employment legislation and proactively implement policy and process changes

• Partner with Director of People Operations on compliance matters and risk mitigation strategies

• Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings

• Manage annual benefits renewal processes, vendor relationships, and employee communications

• Lead open enrollment processes and serve as escalation point for complex benefits issues

• Oversee HRIS and ATS administration, ensuring data integrity and system optimization

• Develop and track key People Ops metrics to inform strategic decisions

• Ensure accurate and compliant employee records and documentation across all systems

• Bachelor's degree in Human Resources, Business Administration, or related field

• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role

• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations

• Expert knowledge of FMLA, ADA, and other leave management programs

• Deep expertise in multi-state employment law compliance and risk management

• Demonstrated success scaling HR operations in a growing organization (mid-size to large company experience preferred)

• Exceptional judgment, discretion,…