Judicial Case Manager

Family Court’s mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public’s trust and confidence in an independent and accountable judiciary. We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect.

We strive to have the same environment for our staff and value a diverse workforce. We offer career opportunities that make a difference in people’s lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.

Employees in this class series manage judicial case flow, including coordinating multiple legal events, processes, resources, and case-related activities to ensure the timely and efficient progression of cases through the assigned Delaware court. Work involves interpreting and explaining court and related processes and procedures and managing a variety of legal/court case documents and records. Employees apply case flow and caseload management principles, practices, methods, and techniques to guide cases through the various stages of the legal process.

The role requires advanced, specialized knowledge and understanding of the assigned court’s cases, processes, procedures, operations, and jurisdiction to independently carry out daily case management responsibilities and resolve issues. Employees serve as a resource on procedural matters, helping to ensure cases are processed accurately, consistently, and efficiently. Judicial Case Managers regularly interact with the public, often in sensitive, confidential, and complex situations without providing legal advice.

As a result, work requires professionalism, tact, discretion, sound judgement, and strong commitment to customer service when providing information, assistance, and support to court users and stakeholders. As a result, work performed has a direct impact on the public’s experience with the justice system and contributes to the overall effectiveness of court operations, programs, and services. The quality and timeliness of case management activities support administrative and judicial proceedings and may affect related legal processes, rulings, decisions, and case outcomes.

This is the entry level of caseload management work learning the legal processes and procedures and case management functions while performing the full range of case management activities.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• JUDICIAL CASE MANAGER
• Assesses case filings to determine placement in case track/program or recommends referral to alternative case tracks.
• Serves as a liaison with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to coordinate various activities, respond to inquiries, and explain court case processes and procedures.
• Creates and maintains case files ensuring that the files are accurate and complete.
• Monitors and coordinates case activity through multiple legal events and processes, tracks case events/status, anticipates case flow problems and causes for delay, and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow.
• Researches case files, records, and other sources of information, and…