Shelter Manager

• All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
• Promote the BVSPCA in a positive manner.
• Communicate with others with respect.
• Create a positive work environment by limiting negativity.
• Be efficient, a team player, positive and proactive in problem solving.

Animal Care

• Acquires a working knowledge of all aspects of shelter operations, related animal laws and ordinances, and basic aspects of companion animal health and behavior issues.
• Insure clients are positively greeted and assisted in a timely and courteous manner.
• Performs, under the supervision of the Director of Operations, all shelter personnel reviews. Provides recommendations for hiring and dismissing of personnel
• Keeps an open line of communication with the shelter office staff, kennel staff, medical staff and upper management
• Manage workflow and day-to-day operations of the shelter. This includes managing staff and the animal population.
• Print inventory report for all BVSPCA locations. Move animals through process quickly and efficiently.
• Oversee and manage adoption, intakes and outcomes.
• Make decisions proactively and with critical thinking.
• Manage the customer service experience.
• Be part of the core unit to trigger euthanasia. Manage or assist in managing the euthanasia process.
• The Shelter Manager will alert the Director of Operations and/or the CEO if an animal should be considered for euthanasia.
• Order supplies and check-in inventory. Assist in inventory management and control budget for inventory.
• Assist in budgets and budgeting.
• Create staff schedules, check timeclock, and submit payroll.
• Provide feedback to staff through employee counseling and inform Director and/or HR Coordinator of these functions.
• Manage workflow to create efficiencies. Create, maintain and organize shelter records.
• Act as company liaison.
• De-escalate situations when needed. Make decisions that reduce liability.
• Manage the foster, rescue and transfer programs. Assist in managing other shelter programs such as the Safety Program, Enrichment, Behavior, Pets for Life, special events, Life Saving and/or other programs.
• This position may be asked to perform any of the duties and responsibilities of the Animal Care Attendant or Adoptions and Customer Services staff member.
• Performs other duties as defined by the Director of Operations.

Administrative Duties

• Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint software.
• Assist with keeping inventory and ordering supplies.

Diversity and Inclusiveness

• Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

• Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
• Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

• A high school diploma with shelter experience or bachelor’s degree with animal handling experience.
• Ability to lift 50lbs.
• Ability to multitask under high-pressure situations.
• Commitment to the mission, values, goals, and success of the BVSPCA.
• Experience with humane animal handling and restraint techniques of healthy, ill and feral animals.
• Comfortable working in the shelter environment and willing to accommodate animals in the work place.
• Computer literate and able to master PetPoint software as applicable to adoption operations.
• Self-motivated and able to initiate and complete tasks.

• Work is performed in a shelter setting.
• Frequent bending, reaching, kneeling, and standing for long periods of time.
• Regular sitting at a computer workstation 2-4 hours per day to input adoption data.
• Subject to animal bites and scratches while handling animals.
• Repeated lifting and carrying of animals weighing up to 50 pounds.
• Consistent exposure to animals and animal allergens under conditions with limited alternatives available.