Order Management Representative

Order Management Representative

We are seeking a customer-focused professional to support order management, customer service, inventory coordination, and sales support activities. This role serves as a key point of contact for customers, ensuring orders are processed accurately, shipments are coordinated efficiently, and customer needs are addressed in a timely manner.

• Process customer inquiries, orders, and order updates.
• Coordinate with internal teams on product delivery, service issues, and customer requests.
• Manage order bookings and maintain accurate records.
• Monitor inventory levels and coordinate shipments.
• Track order status and provide customers with timely updates.
• Support sales efforts by maintaining customer relationships and identifying opportunities.
• Assist with promotions, customer development, and business growth initiatives.
• Prepare reports and analyze order, inventory, and customer data.
• Apply sound judgment to resolve routine issues and escalate complex matters as needed.
• Perform additional duties as assigned.

• Data entry
• Supply chain management
• Microsoft Office proficiency
• Excel data entry
• Inventory management
• Sales support
• Order processing
• Order management
• Customer service
• Service information
• Inventory control
• Inventory tracking

• Bachelor's degree preferred, or 2-4 years of experience in customer service, sales support, logistics, supply chain, or a related field.
• Strong verbal and written communication skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Experience working with ERP or business management systems preferred.
• Japanese language skills are a plus, but not required.
• Ability to manage multiple priorities in a fast-paced environment.

This is a full-time position with work hours from Monday to Friday, either 7:30 AM to 4:15 PM or 8:00 AM to 5:00 PM. The role offers a hybrid work environment with up to 10% travel. You will have the opportunity to work cross-functionally with customers, sales, operations, and supply chain teams in a fast-paced setting, allowing you to directly impact customer satisfaction and business success.

This is a Permanent position based out of Georgetown, KY.

The pay range for this position is $50000.00 - $55000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Competitive Salary with Bonus Opportunities Paid Time Off Comprehensive Medical, Dental and Vision Benefits (Low Premiums!) Flexible Spending and Health Savings Accounts 14 Paid Company Holidays 401(k) with Company Contribution Educational Tuition Reimbursement

This is a hybrid position in Georgetown, KY.

This position is anticipated to close on Oct 9, 2026.