Front Desk Clerk; Hampton Inn-Georgetown

Front Desk Clerk (Hampton Inn-Georgetown)

Rainmaker Hospitality is looking for a dependable and professional Front Desk Clerk to serve guests at the Hampton Inn Georgetown, a 76‑room property situated in the heart of Georgetown, Kentucky.

This position is responsible for creating a welcoming experience for every guest from check‑in to check‑out, handling reservations, and maintaining accurate guest records. The front desk is the heart of the hotel—the right candidate must stay calm under pressure, handle multiple tasks at once, and maintain a friendly, professional attitude at all times.

• Previous hotel front‑desk or customer‑service experience preferred but not required.
• Reliable, professional, and able to work independently.
• Strong communication and problem‑solving skills.
• Must be able to handle busy or stressful situations while maintaining a positive attitude.
• Must be available to work weekends and holidays as scheduled.
• Basic computer skills and familiarity with Microsoft Office or hotel systems preferred.
• Must maintain a clean, neat, and professional appearance at all times.

• Greet guests promptly and professionally.
• Check guests in and out efficiently while verifying payment methods and identification.
• Manage reservations, cancellations, and room assignments using the property‑management system.
• Answer phone calls, assist with guest inquiries, and communicate messages accurately.
• Handle cash, credit‑card transactions, and daily deposits responsibly.
• Monitor lobby activity and report suspicious behavior or maintenance issues.
• Maintain cleanliness and organization of the front desk, lobby, and work areas.
• Provide accurate information about hotel amenities, local attractions, and directions.
• Handle guest complaints calmly and professionally, resolving issues or escalating when necessary.
• Work cooperatively with housekeeping, maintenance, and management to ensure smooth daily operations.

• Competitive hourly pay based on experience.
• Flexible scheduling and supportive management team.
• Opportunity to work with a trusted, well‑known brand.
• Advancement opportunities for dedicated team members.

• Seniority level:
  Associate
• Employment type:
  
  Full‑time
• Job function:
  General Business
• Industries:
  Travel Arrangements and Hospitality

We’re looking for someone dependable, organized, and passionate about excellent service. If you fit the bill, join our team at Hampton Inn Georgetown, KY.