Order Management Representative

Order Management Representative

We are seeking a customer-focused Order Management Representative to support order management, customer service, inventory coordination, and sales support activities. In this role, you serve as a key point of contact for customers, ensuring orders are processed accurately, shipments are coordinated efficiently, and customer needs are addressed in a timely and professional manner. You will gain broad exposure to customer service, sales support, inventory, and logistics while contributing directly to customer satisfaction and business success in a fast-paced, collaborative environment.

Responsibilities

• Process customer inquiries, orders, and order updates with a high level of accuracy and attention to detail.
• Coordinate with internal teams on product delivery, service issues, and customer requests to ensure seamless execution.
• Manage order bookings and maintain accurate records in relevant systems and databases.
• Monitor inventory levels and coordinate shipments to meet customer requirements and timelines.
• Track order status and provide customers with timely, proactive updates on their orders and deliveries.
• Support sales efforts by maintaining strong customer relationships and identifying opportunities for additional business.
• Assist with promotions, customer development initiatives, and broader business growth activities.
• Prepare reports and analyze order, inventory, and customer data to support decision-making and continuous improvement.
• Apply sound judgment to resolve routine issues independently and escalate complex matters as needed.
• Collaborate cross-functionally with customers, sales, operations, and supply chain teams to improve processes and service quality.
• Perform additional duties as assigned to support the overall success of the team and organization.

Essential Skills

• 24 years of experience in customer service, sales support, logistics, supply chain, or a related field, or a bachelors degree in a relevant discipline.
• Strong verbal and written communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Excellent analytical abilities, with the capability to interpret order, inventory, and customer data.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks.
• Proven problem-solving skills and sound judgment in handling routine issues and determining when to escalate complex matters.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint for day-to-day reporting, communication, and documentation.
• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines and service expectations.
• Experience in order processing, order entry, and order management in a business setting.
• Demonstrated customer service skills, including responsiveness, professionalism, and a focus on customer satisfaction.
• Experience with inventory management, inventory control, and inventory tracking processes.

Additional Skills & Qualifications

• Bachelors degree preferred, especially in business, supply chain, logistics, or a related field.
• Experience working with ERP or business management systems is preferred.
• Japanese language skills are a plus, but not required.
• Hands-on experience with data entry and Excel-based data management.
• Experience in supply chain, logistics, or operations environments is beneficial.
• Familiarity with sales support activities, including promotions and customer development initiatives.
• Ability to collaborate effectively with cross-functional teams, including sales, operations, and supply chain.

Work Environment

This is a full-time, hybrid position with standard work hours Monday through Friday, typically 7:30 a.m. to 4:15 p.m. or 8:00 a.m. to 5:00 p.m. The role offers regular collaboration with customers, sales, operations, and supply chain teams, providing broad exposure to different business functions. Travel may be required up to approximately 10%. The environment is fast-paced, combining customer interaction with problem-solving and data analysis, and offers strong career growth potential into sales, operations, or supply chain roles.

Job Type & Location

This is a Contract to Hire position based out of Georgetown, KY.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic…