Assistant Store Manager, Petsense

Assistant Store Manager

Overall Job Summary This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members.

This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Perform a combination of duties during 95 percent of their day:
  • Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support Assist Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
  • Store leader during Store Manager’s absence (PTO, LOA, etc.)
  • Ordering live goods and store supplies
  • Train and certify Team Leaders in receiving process
  • Lead and coach store team members on store operations to grow sales and profitability of their stores.
  • Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure the customer has a positive experience.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well‑being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above job duties.
• May be required to perform other duties as assigned.

• Previous retail leadership experience.
• Experience with pet/live animal knowledge strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent preferred.
• Ability to read, write and count accurately.

• Ability to perform and execute principle responsibilities of Team Members.
• Pet/Live Animal, pet food, pet product knowledge strongly preferred.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Basic computer skills.

• Working environment is favorable, generally inside with moderate noise.
• Work shifts vary from one store to another, generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.

• Ability to frequently…