Careteam Plus, Inc.

Bilingual Social Worker Case Manager (Spanish and English)

Job Category

Social Services

Careteam Plus, located in and serving the Grand Strand Myrtle Beach/Pawleys Island/Georgetown/Williamsburg Conway area, is a primary medical and specialty care healthcare organization offering services for the entire family, from newborn to the elderly. We provide convenient access to exceptional healthcare services, when and where our patients need it regardless of their ability to pay.

The Bilingual Medical Case Manager is a social worker who provides intake, assessment, comprehensive care management services and education to clients of Careteam Plus, Inc. and their caregiver(s) by implementing an individual action plan to meet the medical, financial, and emotional needs of the HIV+ individual. The goal of Medical Case Managers is to work with clients to achieve wellness and self-sufficiency through identification of service resources, education, and advocacy.

Spanish interpretation to help facilitate services.

• Provide Spanish interpretation and communication with limited English speaking clients and assist with other areas of interpretation needs on an as needed basis with Careteam operation (ie: Front desk and clinic when a patient presents and other interpretation is unavailable).
• Assesses physical, psychological & social data from the client & family, medical records, health care team & other sources to formulate action plans initially, at 30 days and every 6
  -months.
• Assesses community or agency service needs for IV, HIV/Substance Abuse and HIV/clients/families, as needed or with every 6-month review of action plan.
• Assesses client satisfaction with service provided by interdisciplinary health team care, as needed and at least at 12-month review.
• Is a team player who collaborates with interdisciplinary health team members.
• Develops and maintains public relations with staff at clinic sites and other community agencies.
• Participates in ongoing public education campaigns in the service area to increase awareness of client/family needs.
• Serves as client's advocate and liaison between programs providing services to clients/families, to ensure the smooth flow of information and minimize barriers between service departments.
• Monitors adherence to the care plan in coordination with the client, client's family and health team while maintaining client confidentiality.
• Tracks clinic and other appointments and follows-up on missed appointments/concerns.
• Conducts case management functions in-home, at clinic sites, community agencies, residential programs and/or other sites, as needed.
• Identifies resources and links client/families with appropriate community agencies (medical, mental health, vocational rehab, Medicaid/Medicare, housing, Social Security, etc. ).
• Documents case management services in the client's case management record or other tracking or encounter form within 48 hours of the encounter and at a level as prescribed by Grant requirements.
• Documents collaboration/coordination of services with interdisciplinary team members in client's case management/medical record within 48 hours of the appointment and every 6 month service plan.
• Provides ongoing emotional support to the client/families to assist in the coping with problems and utilizing complex professional services, as needed or with every 6 month service plan.
• Careteam staff work together as a team and help each other and patients/clients by performing other duties as assigned.

Must meet the minimum in one of the following ways:

• Hold a master’s degree from an accredited college or university in a human services field including, but not limited to, Social Work, Sociology, Health Education, Child and Family Development, Counseling, Psychology, or Nursing; or
• Hold a bachelor’s degree from an accredited school of social work (BSW); or
• Hold a four-year degree from an accredited college or university in a human services field or related curriculum including at least fifteen (15) semester hours in courses related to social work or counseling and six (6) months of social work or counseling experience; or
• Hold a four-year degree from an accredited college or university and one (1) year experience in counseling or in a related human services field which provides experience in techniques of counseling, casework, health education, group work or community organization; or
• Be a licensed Social Worker, or Certified Substance Abuse Counselor and have two (2) years experience working in human service.

• May be required per one of the 5 qualification tracks from above.
• Experience with Provide Enterprise (PM) system preferred.

• Bilingual fluency in Spanish and English required.
• Understanding of highly confidential service provision and Code of Ethics as per the National Association of Social Workers.
• Strong customer service focus required.
• Effective verbal and…