Practice Manager

Join Team Tidelands and help people live better lives through better health!

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

The Tidelands Health Clinic Manager (CM) works closely with physicians and staff of an assigned medical office(s) to oversee operations of the clinic and align it with the Tidelands Health mission and strategic vision. Key responsibilities involve developing, planning, coordinating and implementing the TH business plan and strategy. This may involve budgeting, overseeing daily operations, clinic coding, billing, collections, employee management and training, policy & procedure management, medical record management, technical issues, physical clinic issue resolution, physician issue resolution, daily flow and evaluating standards of care for patients.

The CM will also develop process improvement opportunities and policy management, enhance operational effectiveness while emphasizing cost containment without jeopardizing important innovation and quality of care. The CM ensures compliance with regulatory, licensing and accrediting agency standards, and explains to leaders how to use the EMR system to improve preventive medicine and disease management while achieving quality standards and Meaningful Use requirements.

CM participates in marketing efforts, acts as a liaison with TH administration, collaborates with peers, and completes all duties assigned by management.

• Support clinical and administrative functions within the clinic.
• Work with leadership to identify opportunities and problems, and initiate plans for decision‑making and problem solving in the organization, especially regarding the practices in a positive manner.
• Directly supervise practice staff (MA’s and Patient Specialists) to ensure adequate coverage for all positions and arrange coverage for sick and vacation time.
• Work with the appropriate staff in the clinic to assure provider schedules meet identified benchmarks and inform leadership of any issues regarding achieving benchmarks.
• Make recommendations for staffing levels at the site based on productivity and patient need, ensuring adequate provider coverage to meet patient needs.
• Participate in interviewing, hiring and orientation of new staff at the clinics.
• Ensure employee evaluations are completed in a timely manner and appropriate goals are set for all staff supervised; make recommendations for salary adjustments.
• Oversee bi‑weekly employee timesheets and monitor time‑clock activities.
• In conjunction with the Medical Director and C‑Suite, identify areas of concern for providers and bring them forward for resolution, feedback and follow‑up.
• Collaborate with the Quality Manager and others to participate in meetings regarding quality initiatives.
• Work with Quality to assess improvements in systems or processes, system efficiency, innovation, and creativity, and commitment to generating new solutions and ideas.

• Associate’s Degree (Healthcare or Business specific degree preferred) with 7 years’ specific management or supervisory experience required.
• Bachelor’s Degree (Healthcare or Business specific degree preferred) required.
• Master’s Degree in Health Administration or Business Administration preferred.

• Minimum of three (3) years prior medical clinic management or related healthcare management experience.

• Strong proficiency with PCs and Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
• Prior Electronic Medical Record experience preferred.
• Strong analytical problem‑solving skills required.
• Exemplary communication and teamwork skills required.

• Certified Medical Practice Manager – American Academy of Professional Coders preferred.

Light Physical Demand

The intent of this job description is to provide a representative and level of the types of…