Receptionist - Community Services

Opportunities serves thousands of people annually in Williamson & Burnet Counties. Working cooperatively with other agencies, we are an advocate for those who might not otherwise have a voice in the community. We are dedicated to providing services to help those in need achieve a better, more productive life.

To empower children, families, and seniors to achieve and maintain independence by partnering with area organizations to provide education, nutrition, and community support.

A healthy, educated community in which all people live independently and with dignity.

The Receptionist handles administrative and basic coordination tasks for the Community Service Programs. The role reports to the Program Director and works under moderate supervision, with limited opportunity for independent judgment, discretion, and initiative.

• The first point is to ensure client needs are addressed via phone, walk-in, email, mail, fax, and online.
• Co-manage Outlook email inboxes to Community Services programs.
• Deliver program requirements and information to clients, answer frequently asked questions regarding the program process, and provide referrals with kindness, grace, and understanding.
• Ensure client applications are prepared, tracked, and reviewed for missing documents, clients are alerted of their application status as needed.
• The position must obtain the knowledge to complete an application and gain internal knowledge of how an application moves from intake to processed for each line of service through OTJ training.
• Accuracy is Essential
• Provide general office and clerical support to the program team members and Central Office staff
• Support Community Services Program Director as needed.
• The position must obtain an understanding of the rules, regulations, and program requirements of the CEAP and CSBG programs.
• The position must obtain general knowledge of all services provided by the agency (OWBC) and maintain immediate access to how to provide referrals.
• Attend One-on-one meetings with the Program Director
• All employees are expected to adhere to OWBC ethics expectations.
• Must be able to cooperate and work effectively with others.
• Must be diplomatic, honest, and fair.
• Regular and punctual attendance is an essential function of the position.
• Perform other duties as assigned or as they become apparent.
• The position is not remote or hybrid work eligible.

• Ability to work in an office environment five (5) days a week.
• Ability to operate various Microsoft 365 software, outlook, spreadsheets, Adobe Acrobat, TEAMS, and database programs.
• Ability to work effectively with others.
• Ability to provide excellent customer service to internal and external customers.
• Ability to evaluate, analyze, and problem-solve within the confines of the program and requirements.
• Ability to be flexible with job tasks when change is necessary to meet the demands of the day.
• Ability to organize, prioritize, and utilize effective time management techniques.
• Ability to ensure compliance with regulatory agency requirements and policies.
• Ability to always respect confidentiality.
• Ability to carry out multiple tasks and meet deadlines.
• Ability to follow instructions furnished in verbal or written format.
• Ability to be detail-oriented.

• High School diploma or GED.

• Must have customer service experience with face to face, written and verbal communication.
• Prefer one (1) year experience working in an office environment with a team and working independently.
• Prefer one (1) year of social services or related experience.
• Required knowledge of Microsoft Office 365, Outlook, SharePoint; prefer one (1) year of Adobe experience.
• Preferred Bilingual in English/Spanish

• Working in a fast-paced environment with priorities and plans that may change rapidly.

• 15 Paid Holidays
• Paid Time Off
• Paid Education (Upon Approval)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403(b) plus employer match
• Employee Assistance Program
• Chipper-Assistance in Student Loan Forgiveness and Lower Payments

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  Standing: planning and leading physical activities, arranging the classroom and play areas; facilitating and leading age-appropriate physical activities; required when making copies, meeting people, moving from work area to work area
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  Handling: reports, vehicles, laptops, keys, utensils,…